Terms of Service

Thebriarpipe, as the core apparel brand carefully built by Huainan Shanyuan E-commerce Co., Ltd., has always adhered to the concept of "quality as the foundation and service as the essence" since its establishment. While focusing on the R&D and production of core apparel categories such as long-sleeved clothing, jumpsuits & rompers, and sequined tops, we are also committed to providing professional, efficient, and considerate services to consumers worldwide. With years of in-depth experience in the apparel industry, Huainan Shanyuan E-commerce Co., Ltd. has a profound understanding of the shopping needs and service expectations of users in different regions. Especially under the trend of global consumption, we have specifically launched the global shipping service, aiming to break geographical barriers and allow consumers around the world to conveniently purchase high-quality Thebriarpipe apparel. From order confirmation to product delivery, and from after-sales consultation to problem resolution, we have established a full-process service system. Through clear rules, standardized procedures, and a professional team, we ensure that every user can feel the brand's dedication throughout the entire shopping cycle, making "fashion without borders and service without distance" the core service label of Thebriarpipe.​
I. Order Processing Service​
  1. Order Confirmation and Modification: After a user places an order on Thebriarpipe's official website (www.thebriarpipe.com), the system will complete the verification of order information (including product inventory, completeness of shipping address, payment status, etc.) within 1 working day. Upon successful verification, an order confirmation notification will be sent to the user via email (customer@thebriarpipe.com), which includes key information such as order number, product details, and estimated shipping time. If the user needs to modify the order information (e.g., shipping address, product specifications), it must be done within 24 hours after the order is confirmed. You can contact us by sending an email to customer@thebriarpipe.com (with the email subject marked as "Order Modification + Order Number") or calling the contact number (+86-13600657817) to state your request. Please note that after this period, the order cannot be modified as the product may have entered the preparation stage. We appreciate your understanding.​
  1. Order Cancellation Rules: Unpaid orders will be automatically canceled within 48 hours after placement. For paid orders, if the product has not been shipped, users can apply for cancellation within 3 calendar days after the order is confirmed. The application method is the same as that for order modification (contact via email or phone). After we confirm that the product has not been dispatched from the warehouse, we will complete the refund process within 1-3 working days. The refund will be returned via the original payment method (the refund arrival time is subject to the cycle of the payment platform or bank). If the product has already been dispatched from the warehouse, the order cannot be canceled directly, and users can apply for a return in accordance with the return policy after receiving the product.​
  1. Inventory and Stock-Out Handling: If a product is temporarily out of stock after the user places an order, making it impossible to ship on time, we will notify the user of the stock-out situation via email (customer@thebriarpipe.com) or contact phone (+86-13600657817) within 2 working days. Two options will be provided: "Wait for restock" or "Cancel the out-of-stock product and get a refund". For users who choose to wait for restock, we will arrange shipment as soon as the product arrives and inform the estimated shipping time simultaneously. For users who choose to cancel the out-of-stock product, we will prioritize processing the refund for the out-of-stock item without affecting the normal shipment of other products in the order.​
II. Global Shipping Service​
  1. Shipping Scope and Cooperative Logistics: Thebriarpipe's global shipping service covers most countries and regions around the world (you can check whether the destination supports delivery when placing an order on the official website). We have established long-term cooperation with well-known international logistics service providers (such as DHL, FedEx, UPS, etc.). Based on the destination, product weight, and user needs, we match the optimal logistics solution to ensure efficient and safe delivery of products.​
  1. Shipping Time and Logistics Tracking: For in-stock products, after the order is confirmed and paid, we will complete the preparation and dispatch from the warehouse within 2-3 working days. After dispatch, a logistics tracking number and logistics inquiry link will be sent to the user via email (customer@thebriarpipe.com). Users can track the real-time shipping progress of the product through this link. For customized products (e.g., apparel with special sizes or custom patterns), due to the longer production cycle, the shipping time will be extended to 7-10 working days, and the specific time will be informed to the user separately when the order is confirmed.​
  1. Shipping Timeframe and Costs: The shipping timeframe for different destinations varies depending on the logistics method and customs clearance status:​
  • Domestic and surrounding regions (e.g., China's Hong Kong, Macau, Taiwan, and some Southeast Asian countries): The standard logistics timeframe is approximately 3-7 working days, and the expedited logistics timeframe is approximately 1-3 working days;​
  • Regions such as Europe, America, and Australia: The standard logistics timeframe is approximately 7-15 working days, and the expedited logistics timeframe is approximately 3-7 working days.​
  • Shipping costs are calculated based on product weight, volume, destination, and logistics method. The system will automatically generate a detailed cost breakdown when placing an order, which users can check before making payment. If users have questions about logistics costs or timeframes, they can consult by sending an email to customer@thebriarpipe.com or calling the contact number (+86-13600657817) to learn about detailed solutions.​
  1. Customs Clearance and Tax Instructions: Customs clearance procedures involved in global shipping are handled by our cooperative logistics providers on our behalf. Users must fill in accurate shipping addresses and identity information (some countries require an ID card/passport number for customs clearance) when placing an order to avoid customs clearance delays due to incorrect information. Import taxes such as customs duties and value-added taxes that may be incurred for the product shall be borne by the user in accordance with the customs policies of the destination country/region (the system will prompt the possible tax range based on the destination when placing an order, and the specific amount shall be subject to the actual collection by the local customs). If the product is returned due to the user's refusal to pay taxes, the return shipping costs and related expenses shall be borne by the user.​
III. Product After-Sales and Consultation Service​
  1. Handling of Product Quality Issues: If a user finds quality problems with the product (e.g., fabric damage, craftsmanship defects, wrong product delivery) after receiving it, they must contact us within 7 calendar days from the date of receipt. You can send an email to customer@thebriarpipe.com (with the email subject marked as "Quality Issue + Order Number", and the content including your name, contact phone number +86-13600657817, order number, description of the product problem, and clear photos) or call the contact number to explain the situation. After verifying the problem, we will provide solutions such as "free exchange", "return for refund", or "repair service" based on the actual situation. The shipping costs related to return or exchange will be borne by us, and the specific process will be notified to the user via email.​
  1. Product Consultation Service: If users have questions about product size, fabric, style, washing, and care before purchasing, they can consult through the following methods:​​
  • Email Consultation: Send an email to customer@thebriarpipe.com, explaining the consultation question in detail, and we will arrange a professional apparel consultant to provide an accurate answer.​
  • Phone Consultation: Call the contact number (+86-13600657817) to get direct consultation service during working hours (Monday to Sunday 9:00-18:00, excluding holidays).​
  1. After-Sales Progress Inquiry: After submitting an after-sales application (e.g., handling of quality issues, return or exchange application), users can inquire about the progress through the following methods: Log in to the official website, enter "Personal Center - My Orders", find the corresponding order to check the after-sales status; or send an email to customer@thebriarpipe.com (marked as "After-Sales Progress Inquiry + Order Number"), and we will feedback the real-time processing progress.​
IV. User Information Protection Service​
  1. Information Collection and Use: During the user's shopping process, we only collect necessary personal information (such as name, shipping address, contact phone number, email address, payment-related information, etc.) for services including order processing, product delivery, and after-sales communication. We will not collect information beyond the necessary scope or use it for other unrelated purposes.​
  1. Information Security Assurance: We adopt various security measures such as encryption technology and access permission control to protect users' personal information from leakage, tampering, or loss. Only staff authorized to provide services to users have access to relevant information, and the staff must comply with strict information confidentiality systems.​
  1. Restrictions on Information Sharing: Except for the needs of service completion (e.g., providing shipping information to the logistics provider entrusted with product delivery), we will not share users' personal information with any third party without authorization, unless otherwise stipulated by laws and regulations. If users have questions about personal information protection, they can send an email to customer@thebriarpipe.com for detailed consultation.​
V. Instructions on Service Policy Adjustment​
Thebriarpipe brand and its parent company, Huainan Shanyuan E-commerce Co., Ltd., reserve the right to make reasonable revisions to this service policy based on changes in global logistics policies, adjustments to market demands, and needs for service optimization. The revised policy will be announced through the announcement column on the homepage of Thebriarpipe's official website (www.thebriarpipe.com), and the new policy will take effect immediately after the announcement. To ensure that users are aware of the latest service rules, it is recommended that users log in to the official website to review the latest policy content before each purchase. If a user has submitted an order before the policy adjustment, the original policy will still apply to protect the user's existing rights and interests from being affected.​
We have always believed that high-quality service is the bridge for building long-term trust between a brand and its users. Thebriarpipe brand and Huainan Shanyuan E-commerce Co., Ltd. will continue to optimize the global shipping service network, improve service procedures, and enhance the professional capabilities of the service team. With more efficient, considerate, and inclusive services, we will meet the needs of users in different regions around the world, allowing every user who chooses Thebriarpipe to not only own high-quality apparel but also enjoy a high-quality service experience without borders.