Shipping Policy

Thebriarpipe, as the core apparel brand under Huainan Shanyuan E-commerce Co., Ltd., while providing high-quality apparel products such as long-sleeved clothing, jumpsuits & rompers, and sequined tops to users worldwide, has always been committed to building an efficient, transparent, and widely covered global shipping service system. With years of cross-border e-commerce operation experience, Huainan Shanyuan E-commerce Co., Ltd. has a profound understanding of the differences in users' needs for shipping timeliness and freight costs in different regions. After strict screening and optimization of logistics resources, it has formulated differentiated shipping rules for four core regions: Oceania, North America, Asia, and Europe. Only two types of services are provided: Standard Shipping and Free Shipping (with fees calculated in US dollars). The aim is to enable global users to clearly understand the shipping costs and enjoy safe and on-time delivery services when purchasing Thebriarpipe apparel through clear regional pricing standards and stable logistics cooperation channels, truly realizing "fashion without borders and delivery with guarantees".​
I. Explanation of Shipping Service Types​
This shipping policy only covers two types of services: Standard Shipping and Free Shipping, excluding other shipping types such as expedited shipping and customized delivery. The specific service details are as follows:​
  1. Standard Shipping: Relying on long-term cooperation with well-known international logistics service providers such as DHL, FedEx, and UPS, it provides users with stable cross-border shipping services. The entire logistics trajectory can be tracked, and basic insurance services are included in the shipping process (the insured amount is equal to the order amount of the goods). If the goods are lost, damaged, or encounter other issues during transportation, users can apply for claims in accordance with relevant procedures.​
  1. Free Shipping: For users who meet the specified order amount requirements, the freight corresponding to Standard Shipping is automatically waived. The shipping service content (such as logistics service provider, timeliness, insurance rights, etc.) is completely consistent with Standard Shipping, except that users do not need to bear the freight cost, which effectively reduces the additional expenses of cross-border shopping for users.​
II. Regional Shipping Rules (Standard Shipping & Free Shipping)​
(I) Oceania Region​
  1. Standard Shipping: When the user's order amount (only the product amount is calculated, excluding customs duties and other miscellaneous fees) is in the range of 0-220 US dollars, a freight of 22 US dollars is required.​
  1. Free Shipping: When the user's order amount (only the product amount is calculated, excluding customs duties and other miscellaneous fees) exceeds 220 US dollars (including 220 US dollars), the Free Shipping service is automatically enjoyed, and no shipping fee is required.​
  1. Supplementary Notes: The standard shipping time for the Oceania region is approximately 7-15 working days (subject to the actual shipping time shown on the logistics platform), covering major countries and regions such as Australia and New Zealand. If users have questions about the shipping scope, they can send an email to customer@thebriarpipe.com (with the email subject marked as "Oceania Shipping Scope Inquiry") for consultation, and we will feedback the list of covered countries within 1-2 working days.​
(II) North America Region​
  1. Standard Shipping: When the user's order amount (only the product amount is calculated, excluding customs duties and other miscellaneous fees) is in the range of 0-180 US dollars, a freight of 18 US dollars is required.​
  1. Free Shipping: When the user's order amount (only the product amount is calculated, excluding customs duties and other miscellaneous fees) exceeds 180 US dollars (including 180 US dollars), the Free Shipping benefit is automatically triggered, and no additional shipping fee is required.​
  1. Supplementary Notes: The standard shipping time for the North America region is approximately 5-12 working days, mainly covering countries such as the United States and Canada. The shipping process requires customs clearance at the local customs, and the customs clearance time is usually 1-3 working days (not included in the shipping time). If users encounter problems during the customs clearance process (such as needing to supplement identity information, pay customs duties, etc.), they can call the contact number (+86-13600657817) to explain the situation, and we will assist in providing the logistics provider's customs clearance support email and the list of required materials.​
(III) Asia Region​
  1. Standard Shipping: When the user's order amount (only the product amount is calculated, excluding customs duties and other miscellaneous fees) is in the range of 0-150 US dollars, a freight of 15 US dollars is required.​
  1. Free Shipping: When the user's order amount (only the product amount is calculated, excluding customs duties and other miscellaneous fees) exceeds 150 US dollars (including 150 US dollars), the standard shipping fee is directly waived, and users only need to pay the product amount.​
  1. Supplementary Notes: The standard shipping time for the Asia region is approximately 3-8 working days, covering major countries and regions such as China's Hong Kong, Macau, Taiwan, Japan, South Korea, and Singapore. Some regions adjacent to mainland China can achieve shorter delivery times. If users cannot find logistics trajectory updates within 7 working days after placing an order, they can send an email to customer@thebriarpipe.com (with the order number and shipping address attached) for consultation, and we will contact the logistics provider to verify the shipping progress and provide feedback.​
(IV) Europe Region​
  1. Standard Shipping: When the user's order amount (only the product amount is calculated, excluding customs duties and other miscellaneous fees) is in the range of 0-200 US dollars, a freight of 20 US dollars is required.​
  1. Free Shipping: When the user's order amount (only the product amount is calculated, excluding customs duties and other miscellaneous fees) exceeds 200 US dollars (including 200 US dollars), the Free Shipping service is automatically enjoyed, and the shipping cost is borne by the brand.​
  1. Supplementary Notes: The standard shipping time for the Europe region is approximately 6-14 working days, covering major EU countries such as the United Kingdom, France, Germany, Italy, and some non-EU countries. The customs clearance process must comply with EU or local national customs policies, and any customs duties that may be incurred shall be borne by the user (the system will prompt the possible range of customs duties based on the shipping address when placing an order). If users have questions about the amount of customs duties, they can call the contact number (+86-13600657817) to obtain the logistics provider's customs clearance consultation channel for further verification.​
III. Shipping Process and Logistics Tracking​
  1. Order Shipping Time: After the user places an order and completes the payment, in-stock products will be prepared and dispatched from the warehouse within 2-3 working days. After dispatch, we will send the logistics tracking number and logistics inquiry link (the link is from the official website of the cooperative logistics provider) to the user via email (customer@thebriarpipe.com). The shipping time for customized products (such as apparel with special sizes or custom patterns) is 7-10 working days, and the logistics information will also be synchronized after shipping to ensure that users can keep track of the shipping dynamics in a timely manner.​
  1. Logistics Tracking Methods: Users can inquire about the logistics progress through the following two methods:​
  • Official Website Inquiry: Log in to Thebriarpipe's official website (www.thebriarpipe.com), enter the "Personal Center - My Orders" page, find the corresponding order, and click "Logistics Tracking" to jump to the logistics provider's inquiry page. You can view the real-time location of the goods and the shipping status (such as "Dispatched", "In Transit", "Customs Clearance", "Out for Delivery", etc.);​
  • Direct Inquiry: Use the logistics tracking number received via email to log in to the official website of the corresponding logistics provider (such as DHL or FedEx's official website), and enter the tracking number to inquire about the detailed logistics trajectory. Some logistics providers support receiving SMS reminders of logistics status via mobile phone number (needs to be set on the logistics provider's page).​
  1. Receipt and Signing Instructions: After the goods arrive at the destination, the logistics provider will deliver them according to the shipping address reserved by the user. Some regions support services such as "pickup at a courier station" and "storage in a parcel locker" (subject to the services of the local logistics provider). It is recommended that users check whether the outer packaging of the goods is intact before signing. If problems such as damaged packaging or missing goods are found, users can refuse to sign and contact the logistics provider on the spot to record the situation. At the same time, send an email to customer@thebriarpipe.com (with photos of the damage and the logistics tracking number attached) to provide feedback, and we will assist in handling the claim.​
IV. Handling of Shipping Abnormalities​
  1. Handling of Logistics Delays: If the shipping time of the goods exceeds the standard shipping time of the corresponding region (for example, the goods have not been delivered after more than 15 working days in the Oceania region), users can apply for an inquiry through the following methods:​
  • Email Application: Send an email to customer@thebriarpipe.com, including the order number, logistics tracking number, shipping address, and delay days in the email content. We will contact the logistics provider to verify the cause of the delay (such as weather impact, customs clearance delay, etc.) within 2 working days and provide feedback on the estimated delivery time to the user.​
  • Phone Consultation: Call the contact number (+86-13600657817) to explain the situation. The staff will record the information in real time and assist in promoting the logistics provider to handle it urgently. If it is confirmed that the serious delay is caused by the logistics provider's responsibility, a solution of "re-sending the goods" or "partial refund of the order " can be provided according to the user's needs.​
  1. Handling of Lost/Damaged Goods:​
  • Lost Goods: If the logistics information shows "Dispatched" but there is no update for a long time, or the logistics provider confirms that the goods are lost, the user must contact us within 7 calendar days after confirming the loss, and provide the order number, logistics tracking number, and the loss certificate from the logistics provider (if available). We will verify the situation within 3 working days and handle "full refund" or "free re-sending of goods" (choose one) for the user. The re-sent goods will be prioritized for shipping.​
  • Damaged Goods: If the user finds that the goods are damaged when signing for them, they must take photos of the damaged goods, the outer packaging, and the logistics tracking number on the spot, and send them to customer@thebriarpipe.com. We will review within 1 working day. After the review is passed, the user can choose "return for refund" or "free re-sending". The return shipping fee involved (if the damaged goods need to be returned) will be borne by the brand.​
  1. Shipping Issues Caused by Incorrect Address: If the goods cannot be delivered or are returned due to an incorrect shipping address filled in by the user when placing the order (such as missing street information, incorrect postcode), we will contact the user (via email or phone) within 2 working days after receiving the return notice from the logistics provider. After confirming the correct address, the user needs to make up for the freight of the second shipping (charged according to the standard shipping fee of the corresponding region), and we will rearrange the shipping. If the user gives up re-shipping, they can apply for an order refund, but the shipping fee incurred for the first time (i.e., the standard shipping fee of the corresponding region) will be deducted.​
V. Other Instructions​
  1. Update of Shipping Policy: With adjustments in international logistics fees, changes in the service scope of logistics providers, or changes in regional policies, Thebriarpipe brand and its parent company, Huainan Shanyuan E-commerce Co., Ltd., have the right to revise the freight standards, shipping timeliness, and other contents in this shipping policy. The revised policy will be announced through the "Shipping Policy" section on Thebriarpipe's official website (www.thebriarpipe.com) and will take effect on the date of announcement, with the old version of the policy repealed at the same time. If the revision involves major adjustments such as an increase in freight or an increase in the threshold for Free Shipping, a reminder will be issued through the official website announcement 7 natural days in advance.​
  1. Instructions on Prohibited Shipping Goods: In accordance with international logistics and customs policies, the following goods are not supported for shipping through this shipping service: flammable and explosive materials, controlled knives, liquid goods, etc. All products sold by Thebriarpipe brand comply with international shipping standards, and users can purchase with confidence. If users find that the goods cannot be shipped due to special reasons after placing an order, we will contact the user in a timely manner and handle a full refund.​
  1. Customs Duty Instructions: The freight mentioned in this shipping policy does not include import taxes such as customs duties and value-added taxes of the destination country/region. Such fees shall be borne by the user in accordance with local customs policies. When placing an order, the system will automatically estimate the possible range of taxes based on the shipping address, which is for the user's reference only. The actual tax amount is subject to actual collection by the local customs. If users have questions about taxes, they can consult the local customs department or contact us via email to obtain relevant policy guidelines.​
We have always believed that a stable and transparent shipping service is an important part of improving the user shopping experience. Thebriarpipe brand and Huainan Shanyuan E-commerce Co., Ltd. will continue to optimize the global shipping cooperation network, strictly control the service quality of all links in shipping, and through clear regional rules, timely handling of abnormalities, and a complete logistics tracking system, allow every user to have a clear understanding of the shipping progress before receiving Thebriarpipe apparel products, truly realizing "peace of mind in shopping and confidence in receiving goods".