Return Policy

Thebriarpipe, as the core apparel brand carefully created by Huainan Shanyuan E-commerce Co., Ltd., has always prioritized consumers' shopping experience and rights protection since its establishment. In the process of devoting itself to core apparel categories such as long-sleeved clothing, jumpsuits & rompers, and sequined tops, we not only focus on fabric selection, design, R&D, and quality control but also are committed to building a fair, transparent, and convenient after-sales system to eliminate shopping concerns for every user who chooses Thebriarpipe. With years of in-depth experience in the apparel industry, Huainan Shanyuan E-commerce Co., Ltd. has a profound understanding of user needs - we are well aware that when purchasing apparel products, users may have return and exchange needs due to issues such as size deviation, differences in fabric touch, and styles not meeting expectations. Therefore, this return policy is formulated to provide users with secure and reliable after-sales protection through clear rules and standardized procedures, allowing every consumption experience to reflect the brand's professionalism and responsibility.​
I. Eligibility Conditions for Returns​
  1. Return applications must be submitted within 15 calendar days from the date of receipt of the product (based on the delivery confirmation time shown on the logistics platform). Return applications exceeding this time limit will not be accepted, as the product may have affected secondary sales. We appreciate your understanding.​
  1. The product applied for return must be in a brand-new and unused state: the product itself must have no signs of being worn, no stains, no odors, and no damage. The original packaging (such as the packing box, dust bag) and all accessories (including hangtags, care labels, product labels, accompanying gifts, if any) must be intact and undamaged, and no modifications (such as cutting, embroidery, etc.) have been made. If the product has signs of being washed or dried, or if accessories are missing or damaged, it will not meet the return conditions, and we will not be able to process the return for you.​
  1. The following special circumstances do not support returns. Please pay attention before purchasing:​
  • Customized apparel: Apparel specially designed and produced according to your specific needs (such as size customization, pattern customization, style modification, etc.) does not support return,s as it cannot be resold.​
  • Close-fitting apparel: If some jumpsuit styles are clearly marked as "close-fitting design" and the product has been unpacked or used, returns are not supported for hygiene and safety reasons.​
  • Artificially damaged products: Products that are damaged or deformed due to improper personal use or storage (such as thread breakage caused by pulling, unremovable stains, mildew caused by improper storage, etc.) do not support returns.​
  • Mismatched certificates: Returns are not supported if valid purchase certificates (such as order screenshots, shopping invoices, etc.) cannot be provided, or if the product information (such as order number, product name, specifications) on the purchase certificate is inconsistent with the product applied for return.​
II. Return Application Process​
  1. Submit a return application: If your product meets the above return conditions, you can submit an application through the following two methods. Please ensure that complete information is provided when submitting to facilitate our efficient processing:​
  • Email application: Send an email to customer@thebriarpipe.com. The subject of the email must be marked as "Return Application + Order Number" (e.g., "Return Application + TB20240501001"). The email content must include your name, contact phone number (i.e., +86-13600657817; it is recommended to confirm this number again in the email to ensure smooth communication later), order number, name and specifications of the product to be returned, detailed reason for return, and at the same time, attach photos of the product's current status (including the overall appearance of the product, detailed defective parts, integrity of hangtags and accessories, etc.) to help us quickly verify the product situation.​
  • Official website application: Log in to Thebriarpipe's official website (www.thebriarpipe.com), enter the "Personal Center - My Orders" page, find the corresponding purchase order, click the "Apply for Return" button, and follow the on-screen prompts to fill in your name, contact phone number (+86-13600657817), reason for return, description of the product's status in sequence, upload photos of the product's current status, and submit the application after confirming the information is correct.​
  1. Review of return application: After receiving your return application, we will arrange for a dedicated person to complete the review within 1-3 working days. The review result will be notified to you via the contact phone number (+86-13600657817) or email (customer@thebriarpipe.com) you left: if the review is approved, the detailed return address, shipping precautions, and review number (please keep it properly for subsequent verification) will be sent simultaneously; if the review is not approved, the specific reason (such as the product status not meeting requirements, missing application materials, etc.) will be clearly explained, and you can supplement the materials or adjust the application according to the feedback and resubmit it.​
  1. Return the product: After the review is approved, please send the product to the informed return address within 5 calendar days (it is recommended to choose formal logistics companies such as SF Express, ZTO Express, YTO Express, etc., and keep the complete courier tracking number for subsequent query of logistics progress). When returning the product, please place a note inside the package indicating your name, contact phone number (+86-13600657817), order number, review number, and reason for return to avoid the package being unable to quickly match the order information after arrival, which may affect the processing efficiency.​
  • Warm reminder: Except for returns caused by product quality issues (such as fabric damage, craftsmanship defects, wrong product delivery, etc.), the logistics cost for returning the product in other cases shall be borne by you in advance (for product quality issues, you need to communicate and confirm with us through phone or email first, and then you can reimburse the reasonable freight with the logistics voucher). Please avoid using freight-collect parcels or surface mail (freight-collect parcels will be rejected directly, and surface mail logistics information is difficult to track, which may lead to package loss). It is recommended to choose a courier method with affordable freight and clear logistics tracking.​
  1. Verify the product and process the refund: After receiving the package you returned, we will inspect the product's status (including the integrity of the product, whether it meets the return conditions, etc.) within 3 working days. If the inspection is passed, the refund process will be initiated immediately; if the inspection finds that the product does not meet the return conditions (such as damage, missing accessories, etc.), we will inform you of the specific situation via phone (+86-13600657817) or email, and return the product to the address you left in the original way. The refund will be returned according to your original payment method (e.g., if the original payment was made by bank card, it will be returned to the corresponding bank card; if the original payment was made by platform balance, it will be returned to the platform balance). The refund arrival time is subject to the processing cycle of the payment platform or bank (usually 1-7 working days). Please pay attention to the changes in your account.​
III. Return Address and Precautions​
  1. Return Address: Opposite Shouxian Flood Control Material Reserve Depot, Daquan Village, Bagongshan Township, Shouxian County, Huainan City, Anhui Province (Recipient: After-sales Department of Huainan Shanyuan E-commerce Co., Ltd., Recipient's Contact Phone: +86-13600657817). Before sending the package, please carefully check the address and contact phone number to avoid package loss, wrong delivery, or delay due to incorrect information, which may affect your return progress.​
  1. Product packaging requirements: When returning the product, please use appropriate packaging materials (such as bubble wrap, cartons, etc.) to wrap it properly. Especially for categories such as sequined tops that are easy to wear and prone to snagging, protective measures must be taken to avoid product damage caused by extrusion and friction during transportation. If the product is damaged due to improper packaging, it may affect the processing result of your return application.​
  1. Ways to communicate about questions: During the processing of the return process (such as during application review, after the product is returned, during refund waiting), if you have any questions, you can communicate with us via email (customer@thebriarpipe.com) or contact phone number (+86-13600657817). A dedicated person will answer your questions in a timely manner during working hours (Monday to Sunday 9:00-18:00, excluding holidays).​
  1. Ways to check the progress: If you need to check the return progress, you can log in to Thebriarpipe's official website (www.thebriarpipe.com), enter the "Personal Center - My Orders" page, find the corresponding return order, and check the latest processing status. You can also inquire by sending an email or making a phone call, and we will provide you with real-time processing progress.​
IV. Other Instructions​
  1. Policy adjustment instructions: Thebriarpipe brand and its parent company, Huainan Shanyuan E-commerce Co., Ltd., have the right to make reasonable adjustments to this return policy according to changes in industry standards, market environment, and user needs. The adjusted policy will be announced through the announcement column on the homepage of the official website (www.thebriarpipe.com), and the new policy will take effect immediately after the announcement. To protect your rights and interests, it is recommended that you log in to the official website to check the latest content of the return policy before applying for a return.​
  1. Personal information protection: During the return process, we will strictly protect your personal information (including name, contact phone number, address, order information, etc.), and only use it for communication about return matters, order verification, and refund processing. We will not disclose it to any third party without authorization (except as otherwise stipulated by laws and regulations). Please rest assured.​
  1. Feedback and optimization: If you encounter problems during the return process or have suggestions for improving this return policy, you are welcome to provide feedback through the above contact methods (email or contact phone number). We will take every piece of feedback seriously, continuously optimize the return process and after-sales service details, and strive to provide you with a better and more considerate after-sales experience.​
We have always believed that high-quality after-sales service is the cornerstone for building long-term trust between the brand and users. Thebriarpipe brand and Huainan Shanyuan E-commerce Co., Ltd. will treat every user's return needs with a sincere and professional attitude, and strive to make every after-sales communication efficient and smooth, so that when you choose our apparel products, you can not only feel fashion and quality but also feel security and protection.