Payment Method

Thebriarpipe, as the core apparel brand under Huainan Shanyuan E-commerce Co., Ltd., while providing high-quality apparel products such as long-sleeved clothing, jumpsuits & rompers, and sequined tops, as well as professional global shipping services to users worldwide, has always regarded payment security and convenience as an important part of the user shopping experience. With years of operating experience in the cross-border e-commerce field, Huainan Shanyuan E-commerce Co., Ltd. has a profound understanding of the payment habits and security needs of users in different regions. After strict screening and evaluation, it has finally been determined that PayPal and credit cards are the only two officially recognized payment methods of the brand (excluding UnionPay, WeChat Pay, Alipay, and other payment channels). The aim is to create a secure and efficient payment environment for users through a mature and safe payment system, ensuring that every transaction can be completed smoothly under the premise of protecting fund security. Whether it is cross-border shopping for domestic users or local purchases for overseas users, we provide clear payment process explanations and comprehensive security protection measures, allowing users to focus on enjoying the fashionable shopping experience brought by Thebriarpipe without worrying about the payment process.​
I. Details of Payment Methods​
(I) PayPal Payment​
  1. Payment Advantages: As a world-renowned third-party payment platform, PayPal has three core advantages: "secure encryption, convenient cross-border payment, and comprehensive fund protection". When users make payments via PayPal, they do not need to provide us with complete bank card information; they only need to log in to their personal PayPal account to complete the payment, which effectively avoids the risk of bank card information leakage. At the same time, PayPal supports multi-currency transactions, and the system will automatically complete currency conversion based on the current exchange rate (the conversion rate is subject to the real-time display on PayPal), solving the problem of currency exchange in cross-border shopping. In addition, transaction records are clearly traceable, facilitating users to check bills later.​
  1. Operation Process:​
  • Step 1: After selecting products on Thebriarpipe's official website (www.thebriarpipe.com) and entering the "checkout page", confirm that the order information (product details, shipping address, shipping fee, etc.) is correct. Then click "Select Payment Method" and check "PayPal" in the pop-up options.​
  • Step 2: After clicking "Confirm Payment", the system will automatically redirect to the official PayPal login page. Users enter their personal PayPal account (email/phone number) and password to log in.​
  • Step 3: After logging in, the PayPal page will display the payment amount of this order and the payee information (the designated account of Huainan Shanyuan E-commerce Co., Ltd.). After confirming the information is correct, users select the bound payment method (such as PayPal balance, bound bank card, etc.) and click "Confirm Payment".​
  • Step 4: After successful payment, the system will automatically redirect back to Thebriarpipe's official website and display a "Payment Successful" prompt. At the same time, an order confirmation email containing key information such as the payment amount and PayPal transaction serial number will be sent to the user via email (customer@thebriarpipe.com) for the user to keep and check.​
  1. Precautions:​
  • If the user has not registered a PayPal account yet, they can click the "Sign Up" button after being redirected to the PayPal page and follow the on-screen prompts to complete the account registration (a valid email address and payment method need to be bound). After registration, they can return to complete the payment.​
  • If a "Payment Failed" prompt appears during the payment process (such as insufficient account balance, risk control interception, etc.), users can first log in to their personal PayPal account to check the specific reason for the failure. After resolving the issue, they can initiate the payment again on Thebriarpipe official website, or send an email to customer@thebriarpipe.com (with the email subject marked as "PayPal Payment Failed + Order Number") for consultation. We will assist in troubleshooting within 1-2 working days.​
  • In case of changes to the PayPal payment process due to platform rule adjustments, we will update the instructions through the official website announcement bar (www.thebriarpipe.com) in a timely manner. It is recommended that users check the latest operation guidelines on the official website before making a payment to avoid delays in the payment process due to process changes.​
(II) Credit Card Payment​
  1. Supported Card Types and Advantages: We support three major types of credit cards issued by mainstream banks worldwide: Visa, MasterCard, and American Express (UnionPay credit cards are not included), covering most overseas credit card user groups. Credit card payment has the advantages of "real-time arrival of funds, clear bills, and flexible installments". Users can directly enter credit card information to complete the payment. After the transaction is completed, the funds arrive in real time, ensuring that the order can quickly enter the preparation stage. At the same time, users can clearly view the consumption record of this transaction through the credit card bill later. Some banks also support credit card installment repayment (the installment policy is subject to the regulations of the credit card issuing bank), providing users with more flexible fund arrangement options.​
  1. Operation Process:​
  • Step 1: After confirming the order information on Thebriarpipe's official website checkout page, click "Select Payment Method" and check the "Credit Card Payment" option.​
  • Step 2: According to the on-screen prompts, enter the credit card number, cardholder name (must be consistent with the name on the front of the credit card, filled in English), expiration date (in MM/YY format), and security code (the 3-digit number behind the signature strip on the back of the credit card; for American Express cards, it is the 4-digit number on the front) in sequence.​
  • Step 3: After entering the information, click "Verify and Pay". The system will conduct information encryption verification through the international credit card payment gateway (the complete credit card information will not be stored during the verification process). After successful verification, the deduction will be completed in real time.​
  • Step 4: After successful payment, the official website will display a "Payment Successful" page. At the same time, an order confirmation email containing the credit card transaction number and payment amount will be sent to the user's reserved email address (customer@thebriarpipe.com). Users can also check the consumption record of this transaction in the credit card bill (the merchant name is displayed as "Thebriarpipe").​
  1. Precautions:​
  • When entering credit card information, ensure that "there are no spaces in the card number, the expiration date format is correct, and the security code is correct". If the information is entered incorrectly, the system will prompt "Verification Failed", and users need to recheck and modify the information before submitting again.​
  • Some banks set "transaction limits" or "risk control interception" for cross-border credit card consumption. If problems such as "deduction failure" or "transaction rejected" occur during payment, it is recommended that users first contact the credit card issuing bank to lift the risk control restriction (explain the "cross-border shopping consumption needs"), or call our contact number (+86-13600657817) to explain the situation. We can assist in providing merchant qualification certificates to facilitate communication between users and the bank.​
  • To ensure fund security, our credit card payment link adopts the "PCI DSS International Payment Card Industry Data Security Standard" encryption technology. All credit card information is only temporarily transmitted during the payment gateway verification process and is immediately destroyed after verification. No sensitive credit card information is stored on the brand server, so users can enter the information with confidence.​
II. Explanation of Payment Process and Order Association​
  1. Payment Time Limit and Order Activation: After users submit an order on Thebriarpipe's official website, they need to complete the payment within 24 hours. Orders that are not paid on time will be automatically canceled (the system will send an "Order Cancellation Notice" via email to customer@thebriarpipe.com). After successful payment, the order will be activated immediately. The system will complete the order verification within 1 working day. After passing the verification, the order will enter the preparation stage, and the estimated shipping time will be notified to the user via email.​
  1. Payment Amount Verification: The payment amount displayed on the order checkout page includes "product amount + shipping fee" (tariffs that may be incurred in some regions shall be borne by the user and are not included in the order payment amount). Users need to carefully verify the amount before selecting the payment method and submit the payment only after confirming the amount is correct. If there is a discrepancy in the amount after payment (such as over-deduction or under-deduction), users need to contact us within 24 hours after payment: send an email to customer@thebriarpipe.com (with a screenshot of the payment voucher and order number attached), or call the contact number (+86-13600657817) to explain the situation. We will complete the amount verification within 3 working days. The over-deducted amount will be returned via the original channel, and the under-deducted amount must be supplemented by the user before the order can continue to be processed.​
  1. Retention of Payment Vouchers: After completing the payment, it is recommended that users properly keep two types of vouchers: one is the order confirmation email (containing payment information) sent by Thebriarpipe official website, and the other is the transaction voucher generated by the payment platform (such as a screenshot of the PayPal transaction record, a screenshot of the credit card bill). These vouchers will serve as important verification bases for subsequent inquiries about the order payment status and handling of refunds, helping us quickly locate problems and improve processing efficiency.​
III. Payment Security Assurance​
  1. Technical Security Assurance: Whether it is a PayPal payment or a credit card payment, we adopt a dual protection mechanism of "end-to-end encryption technology" and "real-time risk control monitoring system". The encryption technology ensures that all information transmitted by users during the payment process (such as account information, credit card information) is processed with high-intensity encryption to prevent illegal interception or theft. The risk control system monitors data such as the IP address, device information, and transaction amount of each transaction in real time. If abnormal transaction behaviors are detected (such as multiple payments by the same account in a short period of time, large-value transactions in different locations), a risk control alert will be triggered immediately, the transaction will be suspended, and the user will be contacted via email (customer@thebriarpipe.com) or phone (+86-13600657817) to verify their identity. The transaction will be resumed only after confirmation, maximizing the protection of the user's fund security.​
  1. Handling of Transaction Disputes: If users encounter transaction disputes such as "payment successful but order shows unpaid" or "repeated deductions" after payment, they can apply for handling through the following methods:​
  • Send an email to customer@thebriarpipe.com, including the order number, payment method (PayPal/credit card), payment time, and a screenshot of the transaction voucher (such as PayPal transaction number, credit card deduction record) in the email. We will verify the transaction data with the payment platform within 2 working days. After verification, we will update the order status or process the refund for the user.​
  • Call the contact number (+86-13600657817) to explain the dispute situation and provide key information (such as order number, transaction number). The staff will record the information in real time and assist in promoting the handling process. The handling result will be fed back to the user via email within 3 working days.​
  1. Refund-Related Instructions: If users need to apply for a refund due to reasons such as "order cancellation" or "product return", the refund will be processed in strict accordance with the principle of "return to the original payment method":​
  • For orders paid via PayPal, the refund will be returned to the original PayPal account. The arrival time is subject to the processing cycle of the PayPal platform (usually 1-3 working days). After the refund is completed, PayPal will send a refund notice to the user.​
  • For orders paid via credit card, the refund will be returned to the original credit card account. The arrival time is subject to the processing cycle of the credit card issuing bank (usually 3-7 working days). Users can check the refund record on the credit card bill.​
  • If problems such as "refund delay" or "refund failure" occur during the refund process, users can contact us for assistance with their inquiry (via email or phone). We will communicate with the payment platform and the bank to ensure the refund arrives successfully.​
IV. Other Precautions​
  1. Explanation of Payment Method Uniqueness: Thebriarpipe official website only supports two payment methods: PayPal and credit cards. Any links or information guiding users to pay in the name of "UnionPay Payment", "WeChat Pay", or "Alipay" are not official brand channels and may involve fraud risks. It is recommended that users remain vigilant and only select the payment method through the official website checkout page to avoid fund losses. If any suspected fraudulent information is found, users can report it to us via email (customer@thebriarpipe.com), and we will assist in verification and take corresponding measures.​
  1. Notification of Payment Platform Rule Changes: If PayPal or credit card payment platforms change their payment processes or rules due to policy adjustments, system upgrades, etc., we will issue an update announcement in the "Payment Methods" section on the homepage of Thebriarpipe official website (www.thebriarpipe.com), explaining the changes and new operation guidelines to ensure users are informed of the changes in a timely manner. If users encounter abnormal processes before making a payment, they can first check the announcement on the official website or contact us via email or phone to consult the latest operation methods.​
  1. Explanation of Combined Payment for Multiple Orders: Currently, Thebriarpipe's official website does not support combined payment for multiple orders. Each order needs to be checked out and paid for separately. If users need to purchase multiple products, it is recommended to complete the selection in the same order to avoid inconvenience in order management caused by separate payments for multiple orders. If users accidentally create multiple orders, they can cancel the extra orders when they are unpaid, or contact us for assistance in handling (via email or phone).​
We have always believed that a secure and convenient payment experience is an important guarantee for users to complete their purchases. Thebriarpipe brand and Huainan Shanyuan E-commerce Co., Ltd. will continue to pay attention to the security technology upgrades of PayPal and credit card payment platforms, continuously optimize the details of the payment process, and through strict security management, clear process explanations, and timely problem response, allow every user who chooses Thebriarpipe apparel products to not only enjoy fashion and quality but also feel peace of mind and efficiency in the payment process, truly achieving "easy shopping and secure payment".