Customer Service

Customer Service:

TheBriarPipe.com is committed to providing total customer satisfaction each and every time.  We value your thoughts and concerns and encourage you to contact us at joel@thebriarpipe.com or by phone at 303-734-8576.

Frequently Asked Questions:

Where is your store located?

We are an online store only. All orders are shipped form Littleton, CO 80120

Do you offer Layaway terms?

Yes. Details Below:

All orders totalling $200 or more are eligible for layaway. Layaways may be for up to 3 months. Depending on the layaway terms chosen payment will be made by either 2 or 3 equal payments with the first payment due when the layaway arrangements are made. If you change your mind or are unable to complete the layaway within the agreed upon terms for ANY reason funds paid will be refunded less 15% of the total cost of the item(s) on layaway to cover bank fees and administration fees. By entering into a Layaway agreement you are agreeing to these terms. 

To make layaway arrangements, please email or call us. joel@thebriarpipe.com or 303 734 8576.

I live outside the US. How do I place an order? 

To place an International Order email joel@thebriarpipe.com with the product(s) wanted. Please include the SKU number for each product. (Example: SKU: CAS12) I will confirm your order and send payment instructions by email. Payment can be made with PayPal. No PayPal account is needed to make a secure credit card payment. All transactions must be paid in US funds.

Shipping Info:

All US shipping will be by USPS Priority Mail with rates as follows: $100 and below—-$5.95. Orders above $100—-FREE. Email or call if you prefer another shipping option.

International shipping will be by USPS Express Mail for a $40 charge. All packages shipped outside of the US may be subject to fees and duties imposed by foreign governments. Any fees and/or duties due are the sole responsibility of the buyer. We will not be responsible for any package or goods mailed to a foreign location once it has left our hands.

PLEASE NOTE: NO PIPE LIGHTERS SHIPPED TO FOREIGN COUNTRIES!

If you prefer other shipping methods, please email joel@thebriarpipe.com

Why do I have to sign when my order is delivered?

A signature is required by the Post Office for all insured packages.

What happens if my order is damaged in shipping?

Save all packaging and email joel@thebriarpipe.com or call 303-734-8576 immediately with details of the damage.

What is your return policy?

Your satisfaction is our number one priority! If after you receive your item(s) and you don’t like it or if you “just don’t want it” you can return it for a full refund minus shipping charges with the following restrictions. Within 7 days after receiving your item(s), you must email or call for a return authorization number. joel@thebriarpipe.com or (303) 734-8576. All returned products MUST BE in new and unused condition with all packaging. Pipes MUST BE UNSMOKED!!

Why am I being charged  for taxes?

All shipments to Colorado addresses will be charged state sales tax when your order is placed. Any Colorado municipality sales taxes are the responsibility of the buyer. Shipments to other states/municipalities/countries may be subject to sales tax, import duties and or fees.  Any sales tax, import duties or fees are the customer’s responsibility. TheBriarPipe.com will not be liable for any sales taxes, duties, or fees. If you refuse delivery of the package, it may or may not be returned to us by the post office.  This is out of our control. If we do not receive the package back, no refund will be given.

What is your Privacy Policy?

TheBriarPipe.com is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party. We do not sell, trade or rent your personal information to others.

By purchasing products from this web site you are certifying that you are 18 years old and/or of legal age in your state or country of residence to purchase Tobacco related items.

All Items Subject to Prior Sale!

We Reserve the Right to Refuse any Order!

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